Company & policies
Refund Policy
All Typiechat refunds are processed through Stripe. This applies to paid trials, memberships and extra conversation packs. The seller for purchases made through Avenus-enabled checkout is Avenus Technology Limited. Contact our support team for help with a refund or its status.
On this page5 sections
Requesting a refund
To request a refund, email our support team with your receipt or order reference, purchase date, amount, currency and a brief explanation. We will check the payment and confirm the refund details with you before submitting it through Stripe. Please send purchase identifiers only to our support email. Do not send a full card number, security code or password.
feedback@subsup.comRefunds through Stripe
We issue refunds in Stripe against the original transaction. Funds are returned to the payment method used for that purchase; a different card or bank account cannot be chosen as the refund destination. The amount and status for your refund are confirmed for the specific transaction. If the original payment method is no longer available, contact us and your bank for help.
When the refund arrives
After a card refund is issued through Stripe, it typically appears in about 5–10 business days. Timing varies by bank and payment method; this is an estimate, not a guaranteed deadline. A refund made soon after payment may remove the original charge instead of appearing as a separate credit. If a refund is delayed, pending or unsuccessful, email us with your order reference so we can check its status.
Canceling a recurring subscription
To stop a recurring plan, open your personal membership link and select “Manage or cancel subscription.” Review the cancellation confirmation and effective date in the billing portal. Canceling does not automatically refund an earlier payment. Sending a refund request does not itself cancel a subscription.
Consumer rights
Your mandatory rights under applicable law are unaffected by this policy. If the terms shown for your purchase provide additional rights, include those details when contacting us.